Showing posts with label user experience. Show all posts
Showing posts with label user experience. Show all posts
Monday, April 18, 2011
Moving
It's time to move on. I've been working on another blog with Sandra Sajonas, fellow Library Journal Mover & Shaker. I'll be blogging over at People Interact about usability, unconferences, professional development, etc.
Thursday, October 15, 2009
Dewey: Stick with it, let it go, or work with it
There has been a lot of discussion about libraries using or not using Dewey. Take this Library Journal article: The Dewey Dilemma, for example. Part of the article focused on the Darien (CT) Library and how they use a combination of Dewey and subject categories; "We wanted to retain the findability of Dewey while encouraging and enabling browsing" - Kate Sheehan, knowledge and learning services librarian.
The article mentions some good points such as children's books where the question usually involves finding a book on a particular topic for a particular age/grade. From my experience, patrons usually want a story book (fiction) on that particular topic for a particular age/grade. This makes it even more challenging because fiction is organized by the author's last name. It doesn't even involve Dewey at all.
Sometimes patrons tell me that they don't like the system that we use, that all they want to know is where the [insert subject/topic] books are without having to ask someone, especially having to wait in line at the reference/information desk.
Also, I know that many libraries are pushing for great customer service, but how good is that customer service if people are feeling lost, confused, and sometimes even frustrated?
So what do you think? Should we use Dewey, not use Dewey, use a combination of Dewey and something else?
The article mentions some good points such as children's books where the question usually involves finding a book on a particular topic for a particular age/grade. From my experience, patrons usually want a story book (fiction) on that particular topic for a particular age/grade. This makes it even more challenging because fiction is organized by the author's last name. It doesn't even involve Dewey at all.
Sometimes patrons tell me that they don't like the system that we use, that all they want to know is where the [insert subject/topic] books are without having to ask someone, especially having to wait in line at the reference/information desk.
Also, I know that many libraries are pushing for great customer service, but how good is that customer service if people are feeling lost, confused, and sometimes even frustrated?
So what do you think? Should we use Dewey, not use Dewey, use a combination of Dewey and something else?
Wednesday, June 24, 2009
ALA 2009 Poster Session
Check out my poster session at ALA 2009 in Chicago.
Keeping People at the Center of the Public Library: Analysis of Disruptive Technology and Suggestions for Creating a People-Centered Environment
Monday, July 13, 2009 from 1pm-2:30pm
Table #3
ALA Exhibit Hall
Keeping People at the Center of the Public Library: Analysis of Disruptive Technology and Suggestions for Creating a People-Centered Environment
Monday, July 13, 2009 from 1pm-2:30pm
Table #3
ALA Exhibit Hall
Wednesday, February 25, 2009
User Experience in Libraries
Last month, the new Darien Library in Connecticut was opened to the public. With the bad news about libraries laying off staff, cutting hours or closing, it's good to hear about a library opening. Based on the article in Library Journal, Darien Library's blog, pictures and the opening day video, the library sounds and looks pretty amazing.
What's also amazing and interesting is the creation of a user experience department. According to Darien Library's blog post, the User Experience Department is "primarily concerned with the experience of the Darien Library user, drawing from the successes and failures of human-to-technology interface design. Usability, aesthetics, community, collections, and customer service are the key tenets of this user-centric service initiative."
That is exactly what I learned about and did as a collaborative research project in the People-Centered Methods and Design class that I took last year. The course is based on a project of your own choosing. You can work on the project by yourself or with another person. It's more of a seminar than a lecture-type course. Highly recommend it for those at Pratt SILS. Here's the course description.
It's important that the user is at the center of library services or any service. I think it's a matter of seeing things from the user's perspective. Of course, there are factors like age, language, etc. to consider. Sometimes users have to jump through many hoops to complete a task (for example, make a photocopy). The task of making a photocopy which probably can be completed in a few minutes could turn into something that can take up to 15 minutes or more because the user needs a library card with money (value) on it in order to make a photocopy. Is it really necessary? Can there be no other options?
Take a look around you and see how people are using service interfaces, library-related or otherwise. Are they completing what they need or want to get done? How long does it take them? Do they look satisfied, frustrated, confused, etc.? Let me know - I would like to hear about your observations and experiences.
So what do you think about the Darien Library and its User Experience Department? Anyone up for a field trip to Darien, CT?
What's also amazing and interesting is the creation of a user experience department. According to Darien Library's blog post, the User Experience Department is "primarily concerned with the experience of the Darien Library user, drawing from the successes and failures of human-to-technology interface design. Usability, aesthetics, community, collections, and customer service are the key tenets of this user-centric service initiative."
That is exactly what I learned about and did as a collaborative research project in the People-Centered Methods and Design class that I took last year. The course is based on a project of your own choosing. You can work on the project by yourself or with another person. It's more of a seminar than a lecture-type course. Highly recommend it for those at Pratt SILS. Here's the course description.
It's important that the user is at the center of library services or any service. I think it's a matter of seeing things from the user's perspective. Of course, there are factors like age, language, etc. to consider. Sometimes users have to jump through many hoops to complete a task (for example, make a photocopy). The task of making a photocopy which probably can be completed in a few minutes could turn into something that can take up to 15 minutes or more because the user needs a library card with money (value) on it in order to make a photocopy. Is it really necessary? Can there be no other options?
Take a look around you and see how people are using service interfaces, library-related or otherwise. Are they completing what they need or want to get done? How long does it take them? Do they look satisfied, frustrated, confused, etc.? Let me know - I would like to hear about your observations and experiences.
So what do you think about the Darien Library and its User Experience Department? Anyone up for a field trip to Darien, CT?
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